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We’ve refreshed our Webmail

June 19, 2019

Announcement, Featured, News, Resellers, Uncategorized

As our Custom Email service grows, we’re working to continually improve the platform while maintaining high availability.

One essential component of our email solution is our Webmail, which is both used by Enom’s direct customers and included in the email service our reseller partners can package as part of their own lineup.

So, we’re excited to share that we’re launching a new Webmail! Starting today, users can preview the new Webmail to get familiar with the refreshed interface before its official launch on September 5, 2019.

What’s new?

The new Webmail will provide a better email experience. You’ll notice improved workflows and a clean, mobile-responsive interface that makes it easier to send emails, manage contacts, organize important events, and more.

It’s important to note that the transition to the new Webmail will NOT impact contacts lists, settings, or any other existing mailbox data. The various functionalities and features of Webmail will remain, but their look, location, and how users interact with them, will change.

What Custom Email users need to know

On your Webmail login screen, you’ll now find an option to “Use the Webmail Interface Preview.” Simply toggle this on and log in to use the new Webmail interface. If you have any trouble, check out our Webmail Cheat Sheet.

Over the next few months, we encourage you to get familiar with the refreshed interface. On Sept. 5, 2019, the new Webmail will become the default experience for all users—our old Webmail will be retired.

We’d love to hear your thoughts on the new Webmail, particularly during this “Preview” period. You’ll find a Feedback option in the sidebar menu of the new interface.

What resellers need to know

If you already sell Custom Email…

The new interface offers an intuitive user experience and will NOT impact your customers’ mailbox data or your own settings or integration. That being said, there are a couple of things we recommend you do to prepare for this change:

Update your support and marketing resources

We’ve created a number of resources to help you out. On our Webmail Landing Page, you’ll find everything from reusable communication templates to detailed end-user guides—repurpose these materials as you see fit.

Let your customers know about the new Webmail

They’ll now find a “Use the Webmail Interface Preview” toggle option on their Webmail login page. Our White-Label Messaging templates can help you with your communication efforts.

Make note of the launch timelines

Today: your users can preview the new Webmail to get familiar with the refreshed interface.

Sept. 5, 2019: the new Webmail will become the default experience for all users—our old Webmail will be retired.

Let us know what you think!

Between now and Sept. 5, our new Webmail’s official launch date, we’ll be collecting feedback to help us improve the interface. Share your thoughts

If you don’t currently sell Custom Email…

Now is a great time to add email your lineup! Custom Email has all the standard features your customers want, but it costs a lot less than other solutions on the market.

It offers you the potential to boost revenue and customer loyalty while avoiding the resource and infrastructure costs associated with hosting your own email service. We also make migration easy.

Want to learn more? Contact our sales team today.

Migration to a new email platform

April 12, 2017

Advice, Announcement, Resellers

1

We’ve always aimed to provide our users with an email service that is not only straightforward and functional, but also customizable to their needs. With this in mind, we’ve made the decision to switch to a new email platform. It’s a feature-packed solution that boasts an easy-to-use interface and an impressive array of functionalities.

Change can be scary, but rest assured, we are committed to making the transition as smooth as possible. Let’s start by reviewing some important information:

When is this migration happening?

The migration will be taking place on June 19, 2017.

Should I prepare for the switch?

Yes, but we’re here to help. We’ve created a number of resources to help prepare you for the transition and will continually update them as the date of migration approaches.

Read our comprehensive how-to guide

Designed to get you familiar with the new email system, this guide provides further details about the various features, and will equip you to take full advantage of all the new platform has to offer. For resellers using the Enom API, nothing will change.

What happens to my pricing?

This migration will not affect your current pricing. All pricing packages will remain the same.

What’s new?

The new email platform includes some exciting improvements and completely new features. You can check out all the details in our comprehensive guide.

A brand new look and feel: Easy-to-use, modern looking, and intuitive.
Mobile sync for calendar and address book: Mobile-desktop sync supported.
Conversation threads: Conversations can now be grouped together. The option to display conversations as lists or threads is available.
Cloud storage for files: A “Dropbox-esque” way to manage your files. Upload, share, password protect and set an expiry date for links.
RSS reader: Stay up-to-date by subscribing to RSS feeds.
A better HTML editor: Even more options to format your messages.
Identity management with HTML supported signatures: Manage multiple profiles and create HTML signatures for each.
Extensive address book fields: Keep your contacts organized with more fields.
A much faster experience: The new webmail is faster, more reliable and efficient than ever before.
Customizable inbox layout: Reorder headings (subject, recipient, date, etc.) to display your emails in whatever arrangement is most useful to you.

Update your DNS for our hosting service

March 13, 2017

Advice, Announcement, DNS, Resellers

3

On April 13th, 2017, we will be performing changes to our infrastructure that will affect your hosting account. We have recently sent an email, outlining your account details as well as new IP addresses for your use. If you have not received the email, please contact customercare@enom.com to retrieve the details.

What you need to know

A series of IP addresses for the server which your hosting account is associated with, will be changing that will require you to update your DNS. If you are using a third-party DNS to point to your website, you will need to configure the zone records for the domains hosted on that server. If your domains are with us and are using our DNS, there’s no action required on your part. We will take care of the changes for you. There will be no downtime during this period, and we strongly encourage you to make the changes before the April 13th, 2017 to avoid any service interruptions.

Please note: If you require support on configuring your DNS, please refer to your third-party DNS provider.

The Enom team reflects on 2016

December 21, 2016

Announcement, News, Resellers, Roadmap

28

One of our main goals for 2016 was to help you, our customers, build your businesses and projects by strengthening the underlying foundations of our platform and company. All year we’ve rolled out features and products that may not have been noticed immediately, but were certainly felt. Behind the scenes, for example, we have a new CMS, new API interactions, and new admin tools for our support teams. These have made your experiences with us faster, more reliable, and more secure.

Collectively, we referred to all of this year’s improvements as the Enom Evolution. “Evolution” isn’t a term we take lightly, and it’s a process that doesn’t happen overnight for a 19-year-old business. When you look back on 2016 and consider the whole body of product releases, so much has changed. That continuous advancement is a large measure of our collective successes in 2016, and that’s how I see 2017 taking shape — only ratcheted up to another level.

Everyone at Enom has contributed to the company you see today. Below are the reflections from a few of our product managers, so you can get a taste of the extremely hard work every Enom team and employee has put in this year.

Jason Silverstein
VP, Product & Engineering

Ray Winninger, Director of Product Management

What were your team’s big goals for 2016?

We had three big goals for the year: 1) launch the new, more modern Enom.com website and developer portals, 2) bring G-Suite and Encryption Everywhere to market, and 3) continue to evolve our developer platform.

Which feature, service, or product was introduced to Enom this year that you are most proud of?

I’m really most proud of the new site. We’ve laid a solid foundation, and soon, it’s going to allow us to radically improve the shopping and domain management user experiences.

What part(s) of the Enom experience do you see yourself looking to improve in the new year?

Next year, we’re going to continue to build on the progress we’ve made on the new website, completing our efforts to modernize Enom.com from top to bottom. Plus, a few very exciting things I can’t quite share yet!

Michael Fountain, Principal Product Manager

What were your team’s big goals for 2016?

We aimed to make huge strides in improving the developer experience this year. We improved account security through the introduction of API tokens, and enhanced our reseller offerings with G-Suite. We’ve also focused on greater transparency with the the Developer Hub and Enom Status page going live in 2016.

Which feature, service, or product was introduced to Enom this year that you are most proud of?

I’m most proud of the API tokens, which really are an exponential improvement in account security, as well as the integration with G-Suite, because of the great work the team put in to become Google’s first wholesale partner to offer their productivity apps this way.

What part(s) of the Enom experience do you see yourself looking to improve in the new year?

Going into 2017, we’re really happy to start putting our WHMCS integration to work for our resellers. Encryption Everywhere, which is already available via the API, will provide a lot of value for the entire Enom platform in the new year.

Any other reflections on Enom in 2016?

I’m really happy to see the improvements we made to the user interface this year. I’m also excited that the groundwork we’ve laid for widgets will start paying off in 2017.

Jessi Alva, Sr. Product Manager

What were your team’s big goals for 2016?

We started the year with a new leadership team to bring a focus to our product vision, and we’ve made many improvements in our offerings and user experience. We added a major new value-added service, G-Suite, and have a new blog and status page to help communicate with our customers.

Which feature, service, or product was introduced to Enom this year that you are most proud of?

We finally began our long-awaited redesign of Enom.com, launching a new site and branding in June. The site is built on a new CMS that allows us to make changes in real time, something that was wishful thinking just a year ago.

What part(s) of the Enom experience do you see yourself looking to improve in the new year?

Behind the scenes, we’ve really improved on our development process, and are getting better in terms of product planning. We’re going to start 2017 with a complete product roadmap which we’ll be able to share with our customers soon.

Brandon Poier, Product Manager

What were your team’s big goals for 2016?

The Platform/RegDev team launched 40 nTLDs onto the Enom platform this year. That included supporting 43 “phase shifts,” 40 General Availability events, and 15 Early Access Programs. We also introduced Super Check, a tool that improves registry communications on domain checks.

Which feature, service, or product was introduced to Enom this year that you are most proud of?

This year we implemented an internal administrative tool called “God Mode,” which was a product of a company-wide hackathon. God Mode saves valuable time for many departments and employees, including Support and Sales teams which can now assist customers much faster with this tool.

What part(s) of the Enom experience do you see yourself looking to improve in the new year?

Next year we’ll be kicking off work on the next generation Pricing Engine (PEG) to replace our legacy pricing engine.

Encryption here, there, Everywhere

December 15, 2016

Announcement, Resellers, Roadmap, SSL

18

We often use this blog to reiterate the importance of web security, and hopefully it’s clear why: Buying a domain is a great first step, but we want to make sure our customers can use them, too. Whether it’s for business or personal use, a website needs to be protected from malicious actors all over the world. Yet while SSL certificates are the first line of defense against hacking, only 3% of domains are currently protected by them. This is why we have joined Symantec’s new Encryption Everywhere program. This is a huge leap for customer security on our platform, and we’re very excited to start offering this protection.

Encryption Everywhere is Symantec’s solution to have 100% SSL coverage for all websites by 2018. To that end, we are going to enable Symantec’s Encryption Everywhere SSL certificates for all resellers via the Enom API. Similar coverage for all of our retail customers is also on our 2017 roadmap. These Domain Validated (DV) single-domain certificates are what Symantec considers the new baseline level of web security. Customers that need additional features and protection will be able to easily upgrade to appropriate certificates.

Wanting to protect domain registrants and their websites’ users from cyber criminals should be a no-brainer. But there are additional motivations for a 100% SSL-covered web, as well. Search engines are now prioritizing secured websites in their rankings. Internet browsers are also beginning to scale back features for sites outside of the HTTPS standard. In short, with Encryption Everywhere SSL certificates there are few reasons why a website shouldn’t be protected, and more and more reasons why it should.

Ramping up from 3% to 100% coverage by 2018 may seem like a monumental task, but Enom’s own platform has seen its own extensive changes in the course of a year, and we feel that the substantial benefits for our customers is worth the effort. For our reseller customers, we’ve built a landing page explaining the Encryption Everywhere program in more detail, and we’ll have more information for retail customers in the new year.

Enom resellers, click here to learn more.

Resellers
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We’ve refreshed our Webmail

What’s new?

What Custom Email users need to know