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  • Bandzoogle: website builder for musicians

    June 1, 2020

    Featured, Fun, Industry Insight, Resellers

     Like

    Views: 1986

    Bandzoogle CEO Stacey Bedfor plays guitar in her home.

    Stacey Bedford, CEO of Bandzoogle

    The Enom team has enough musically inclined members to form at least two in-house rock bands, so we’re geeking out pretty hard about highlighting Bandzoogle on our blog. The Montreal-based SaaS company calls itself the easiest all-in-one professional website platform for musicians and bands. They target a unique vertical, one that their team is hugely passionate about, and they really know their customers: their platform is very much created for musicians, by musicians.

    Here, Bandzoogle CEO, Stacey Bedford, provides some insight into how and why they’ve been so successful in supporting their customers and steadily growing the company.

    What features are you most proud of? Which do the musicians that use your platform rave about?

    Bandzoogle's Technical Support Manager, Adam, sits in his at-home production studio.

    Bandzoogle’s Technical Support Manager, Adam, is also a music producer.

    Commission-free direct-to-fan sales tools. Bandzoogle provides musicians with the eCommerce tools necessary to sell anything you can imagine: digital goods like albums, singles, EPs, song sheets, tickets, download codes or videos; physical goods like merch, CDs, or vinyl; and services like music lessons. You can even sell recurring subscriptions by tier and set up a crowdfunding campaign or preorders.

    Bandzoogle does not take a cut of any sales, and we have a SaaS model. This is just one component of the tools we offer as an all-in-one platform. Regardless of our robust toolset, our members absolutely adore our customer support team. They’re your band’s roadie, your web tech. Our response time and quality of support is the best on the planet. Best of all, most of our team members are musicians.

    How are you supporting your artists during COVID-19?

    Within the first month of the pandemic, our team launched commission-free live streaming ticket sales, event ticket refunds, a tip jar feature, transaction history exports and filtering, and a comprehensive guide to musician resources during a pandemic. Every week, our team meets to discuss what has changed in the last week and how we can help. We have quickly adapted our processes to stay on top of artists’ needs.

    To what does Bandzoogle attribute your success?

    There are a few things I can note here as being key to our success. As you can see, we are constantly building new features and designs that are relevant to artists today. But more than that, we always put our staff and members’ needs first. We have grown into a sizable company but we’ve never strayed from our core values.

    At Bandzoogle, our members can expect a very high level of service and an honest partner. It is a streamlined set of pro features, but you’re dealing with a small family vibe.

    Lastly, we’re fully bootstrapped— we’ve never taken external funding, and we’ve always made decisions on our own terms, without putting a focus on turning profits. Doing the right thing by our members has resulted in great success.

    How do you build an artist community and connect with your customers?

    We do a lot of proactive outreach with our customers. This includes webinars, free website reviews (even for non-members), member meetups in different cities, and you’ll also see some of us at different music tech events. We are a small team with a big reach. Part of that reach includes teaming up with other music verticals that hold the same strong values, like CD Baby, Bandsintown, Bandcamp, Soundcloud, and ASCAP.

    Meaningful relationships with ethical music businesses are important to our business model; as a business, you won’t get very far if you don’t venture off the island. Building bridges is important to grow your artist community and connect with your customers.

    What have been your major milestones as a company?

    The Bandzoogle team poses for a group photo at one of their annual retreats.

    An otherwise remote team, the Bandzoogle staff gets together for annual retreats.

    Our members’ success is our success: last month, our members hit 62 million dollars in commission-free sales. In May, we also grew to 50,000 paid active users, with additional thousands of active trial members on any given day. Another huge milestone was growing our executive team. We have a fairly flat organizational chart, but we promoted Colin Mitchell to CTO and Dave Cool to VP of Strategic partnerships. We are leading this incredible group of individuals and for me, it’s a huge win to be able to foster so much professional growth within our small team of 29.

    Are there any .COM alternatives that you guys like or that resonate with musicians?

    As bricks and mortar stores become less pertinent, .COM TLDs have become a scarce resource. You’ll see many artists soon find out that long-winded .COMs leave too much room for user error, and alternative TLDs can be less costly and easier to remember.

    Because of this, we see many artists branching out and using .ROCKS, .BAND, and some old, trusted, but still available, .ORG and .NET options for their band. Bandzoogle plans include many TLD options across all 3 plans, from $9.95 to $14.95 per month.

    Are there any exciting plans for the future you’d like to share?

    I can tell you that the world is changing rapidly, and, for any business, finding a way to monetize globally is paramount today. We’ll see so many advancements in the tools available to both businesses and artists over the next year, it’ll be a different landscape. Businesses that are adaptable will do well, but it’s about to be a wild ride.

    Read More

  • We’ve refreshed our Webmail

    June 19, 2019

    Announcement, Featured, News, Resellers, Uncategorized

     Like

    Views: 4615

    As our Custom Email service grows, we’re working to continually improve the platform while maintaining high availability.

    One essential component of our email solution is our Webmail, which is both used by Enom’s direct customers and included in the email service our reseller partners can package as part of their own lineup.

    So, we’re excited to share that we’re launching a new Webmail! Starting today, users can preview the new Webmail to get familiar with the refreshed interface before its official launch on September 5, 2019.

    What’s new?

    The new Webmail will provide a better email experience. You’ll notice improved workflows and a clean, mobile-responsive interface that makes it easier to send emails, manage contacts, organize important events, and more.

    It’s important to note that the transition to the new Webmail will NOT impact contacts lists, settings, or any other existing mailbox data. The various functionalities and features of Webmail will remain, but their look, location, and how users interact with them, will change.

    What Custom Email users need to know

    On your Webmail login screen, you’ll now find an option to “Use the Webmail Interface Preview.” Simply toggle this on and log in to use the new Webmail interface. If you have any trouble, check out our Webmail Cheat Sheet.

    Over the next few months, we encourage you to get familiar with the refreshed interface. On Sept. 5, 2019, the new Webmail will become the default experience for all users—our old Webmail will be retired.

    We’d love to hear your thoughts on the new Webmail, particularly during this “Preview” period. You’ll find a Feedback option in the sidebar menu of the new interface.

    What resellers need to know

    If you already sell Custom Email…

    The new interface offers an intuitive user experience and will NOT impact your customers’ mailbox data or your own settings or integration. That being said, there are a couple of things we recommend you do to prepare for this change:

      Update your support and marketing resources

    We’ve created a number of resources to help you out. On our Webmail Landing Page, you’ll find everything from reusable communication templates to detailed end-user guides—repurpose these materials as you see fit.

      Let your customers know about the new Webmail

    They’ll now find a “Use the Webmail Interface Preview” toggle option on their Webmail login page. Our White-Label Messaging templates can help you with your communication efforts.

      Make note of the launch timelines

    Today: your users can preview the new Webmail to get familiar with the refreshed interface.

    Sept. 5, 2019: the new Webmail will become the default experience for all users—our old Webmail will be retired.

      Let us know what you think!

    Between now and Sept. 5, our new Webmail’s official launch date, we’ll be collecting feedback to help us improve the interface. Share your thoughts

     

    If you don’t currently sell Custom Email…

    Now is a great time to add email your lineup! Custom Email has all the standard features your customers want, but it costs a lot less than other solutions on the market.

    It offers you the potential to boost revenue and customer loyalty while avoiding the resource and infrastructure costs associated with hosting your own email service. We also make migration easy.

    Want to learn more? Contact our sales team today.

    Read More

  • Migration to a new email platform

    April 12, 2017

    Advice, Announcement, Resellers

     1

    Views: 5385

    We’ve always aimed to provide our users with an email service that is not only straightforward and functional, but also customizable to their needs. With this in mind, we’ve made the decision to switch to a new email platform. It’s a feature-packed solution that boasts an easy-to-use interface and an impressive array of functionalities.

    Change can be scary, but rest assured, we are committed to making the transition as smooth as possible. Let’s start by reviewing some important information:

     

    When is this migration happening?

    The migration will be taking place on June 19, 2017.

     

    Should I prepare for the switch?

    Yes, but we’re here to help. We’ve created a number of resources to help prepare you for the transition and will continually update them as the date of migration approaches.  

     

    Read our comprehensive how-to guide

    Designed to get you familiar with the new email system, this guide provides further details about the various features, and will equip you to take full advantage of all the new platform has to offer. For resellers using the Enom API, nothing will change.

     

    What happens to my pricing?

    This migration will not affect your current pricing. All pricing packages will remain the same.

     

    What’s new?

    The new email platform includes some exciting improvements and completely new features. You can check out all the details in our comprehensive guide.

    • A brand new look and feel: Easy-to-use, modern looking, and intuitive.
    • Mobile sync for calendar and address book: Mobile-desktop sync supported.
    • Conversation threads: Conversations can now be grouped together. The option to display conversations as lists or threads is available.
    • Cloud storage for files: A “Dropbox-esque” way to manage your files. Upload, share, password protect and set an expiry date for links.
    • RSS reader: Stay up-to-date by subscribing to RSS feeds.
    • A better HTML editor: Even more options to format your messages.
    • Identity management with HTML supported signatures: Manage multiple profiles and create HTML signatures for each.
    • Extensive address book fields: Keep your contacts organized with more fields.
    • A much faster experience: The new webmail is faster, more reliable and efficient than ever before.
    • Customizable inbox layout: Reorder headings (subject, recipient, date, etc.) to display your emails in whatever arrangement is most useful to you.

    Read More

  • Update your DNS for our hosting service

    March 13, 2017

    Advice, Announcement, DNS, Resellers

     3

    Views: 4425

    On April 13th, 2017, we will be performing changes to our infrastructure that will affect your hosting account. We have recently sent an email, outlining your account details as well as new IP addresses for your use. If you have not received the email, please contact customercare@enom.com to retrieve the details.

     

    What you need to know

    A series of IP addresses for the server which your hosting account is associated with, will be changing that will require you to update your DNS. If you are using a third-party DNS to point to your website, you will need to configure the zone records for the domains hosted on that server. If your domains are with us and are using our DNS, there’s no action required on your part. We will take care of the changes for you. There will be no downtime during this period, and we strongly encourage you to make the changes before the April 13th, 2017 to avoid any service interruptions.

    Please note: If you require support on configuring your DNS, please refer to your third-party DNS provider.

    Read More

  • The Enom team reflects on 2016

    December 21, 2016

    Announcement, News, Resellers, Roadmap

     28

    Views: 6437

    One of our main goals for 2016 was to help you, our customers, build your businesses and projects by strengthening the underlying foundations of our platform and company. All year we’ve rolled out features and products that may not have been noticed immediately, but were certainly felt. Behind the scenes, for example, we have a new CMS, new API interactions, and new admin tools for our support teams. These have made your experiences with us faster, more reliable, and more secure.

    Collectively, we referred to all of this year’s improvements as the Enom Evolution. “Evolution” isn’t a term we take lightly, and it’s a process that doesn’t happen overnight for a 19-year-old business. When you look back on 2016 and consider the whole body of product releases, so much has changed. That continuous advancement is a large measure of our collective successes in 2016, and that’s how I see 2017 taking shape — only ratcheted up to another level.

    Everyone at Enom has contributed to the company you see today. Below are the reflections from a few of our product managers, so you can get a taste of the extremely hard work every Enom team and employee has put in this year.

    Jason Silverstein
    VP, Product & Engineering

    Ray Winninger, Director of Product Management

    What were your team’s big goals for 2016?

    We had three big goals for the year: 1) launch the new, more modern Enom.com website and developer portals, 2) bring G-Suite and Encryption Everywhere to market, and 3) continue to evolve our developer platform.

    Which feature, service, or product was introduced to Enom this year that you are most proud of?

    I’m really most proud of the new site. We’ve laid a solid foundation, and soon, it’s going to allow us to radically improve the shopping and domain management user experiences.

    What part(s) of the Enom experience do you see yourself looking to improve in the new year?

    Next year, we’re going to continue to build on the progress we’ve made on the new website, completing our efforts to modernize Enom.com from top to bottom. Plus, a few very exciting things I can’t quite share yet!

    Michael Fountain, Principal Product Manager

    What were your team’s big goals for 2016?

    We aimed to make huge strides in improving the developer experience this year. We improved account security through the introduction of API tokens, and enhanced our reseller offerings with G-Suite. We’ve also focused on greater transparency with the the Developer Hub and Enom Status page going live in 2016.

    Which feature, service, or product was introduced to Enom this year that you are most proud of?

    I’m most proud of the API tokens, which really are an exponential improvement in account security, as well as the integration with G-Suite, because of the great work the team put in to become Google’s first wholesale partner to offer their productivity apps this way.

    What part(s) of the Enom experience do you see yourself looking to improve in the new year?

    Going into 2017, we’re really happy to start putting our WHMCS integration to work for our resellers. Encryption Everywhere, which is already available via the API, will provide a lot of value for the entire Enom platform in the new year.

    Any other reflections on Enom in 2016?

    I’m really happy to see the improvements we made to the user interface this year. I’m also excited that the groundwork we’ve laid for widgets will start paying off in 2017.

    Jessi Alva, Sr. Product Manager

    What were your team’s big goals for 2016?

    We started the year with a new leadership team to bring a focus to our product vision, and we’ve made many improvements in our offerings and user experience. We added a major new value-added service, G-Suite, and have a new blog and status page to help communicate with our customers.

    Which feature, service, or product was introduced to Enom this year that you are most proud of?

    We finally began our long-awaited redesign of Enom.com, launching a new site and branding in June. The site is built on a new CMS that allows us to make changes in real time, something that was wishful thinking just a year ago.

    What part(s) of the Enom experience do you see yourself looking to improve in the new year?

    Behind the scenes, we’ve really improved on our development process, and are getting better in terms of product planning. We’re going to start 2017 with a complete product roadmap which we’ll be able to share with our customers soon.

    Brandon Poier, Product Manager

    What were your team’s big goals for 2016?

    The Platform/RegDev team launched 40 nTLDs onto the Enom platform this year. That included supporting 43 “phase shifts,” 40 General Availability events, and 15 Early Access Programs. We also introduced Super Check, a tool that improves registry communications on domain checks.

    Which feature, service, or product was introduced to Enom this year that you are most proud of?

    This year we implemented an internal administrative tool called “God Mode,” which was a product of a company-wide hackathon. God Mode saves valuable time for many departments and employees, including Support and Sales teams which can now assist customers much faster with this tool.

    What part(s) of the Enom experience do you see yourself looking to improve in the new year?

    Next year we’ll be kicking off work on the next generation Pricing Engine (PEG) to replace our legacy pricing engine.

    Read More

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FEATURED POSTS

  • How to Win by Treating Your Customers as Members

    August 13, 2020

  • A Great Domain for Freelancers and Entrepreneurs? Try .ME

    June 22, 2020

  • Bandzoogle: website builder for musicians

    June 1, 2020

  • security lock and credit cards on keyboard

    Avoiding COVID-19 Cyberattacks with Security Best-Practices

    April 28, 2020

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