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  • Enom’s Response to COVID-19

    March 17, 2020

    Announcement

     1

    Views: 1978

    The health and safety of our customers, partners, and employees are of the highest priority to Enom. With the heightened concerns about the spread of the COVID-19 virus (Coronavirus) and the unpredictable nature of the virus, we have taken precautionary steps to reduce its potential impact across our offices globally.

    We want to assure you that we are fully prepared to continue providing uninterrupted services and that your services continue to receive dedicated attention from our team of engineers around the clock.

    We have restricted business travel and in light of that, we have requested that our staff work from home wherever possible. Even with our work-from-home policy in effect, the Enom team remains available for remote meetings, and there will be no change to our business and technical support hours.

    We continue to keep a close eye on the recommendations of the Centers for Disease Control (CDC) and the World Health Organization (WHO) as they pertain to the latest developments on COVID-19. In following their guidelines, Enom is taking the following additional measures to reduce the likelihood of impact:

    1. Extended remote and distributed workforce – you have the same access to your sales or customer care rep for assistance.
    2. Business continuity measures in place and contingency staff at the ready.
    3. Implementation of travel guidelines and remote work options for our employees.
    4. In the event that the situation worsens, Tucows (our parent company) has a comprehensive pandemic disaster response plan in place to ensure business continuity.

    We are doing everything in our control to ensure your critical services are fully operational and safe while you focus on keeping your employee base and their respective family members healthy.

    We encourage you to also read Tucows COVID-19 Statement.

    As always, the Enom Support team will be there to provide help whenever it is needed. Contact our customer support team by calling 1-855-600-0886 or by emailing help@enom.com.

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  • Our Ongoing Commitment to Combatting DNS Abuse

    October 18, 2019

    Announcement, Featured, News

     Like

    Views: 3348

    Abuse is a significant problem on the Internet today and, as a provider of Internet infrastructure services, we constantly consider what role we should play in combatting this issue. We actively investigate and respond to reports of abuse, but like other registrars and registries, we’ve been alone in developing our approach—until now.

    Abuse has been a growing topic of conversation in our industry. Today, several major registrars and registries released a DNS Abuse Framework defining what types of abuse to the domain name system (DNS) we are the appropriate parties to take action on. It’s our hope that this commitment by DNS providers to address abuse on our platforms will help establish industry-wide standards that both protect free speech and ensure that the Internet remains free and open while keeping malicious online activity in check. 

    What is DNS Abuse? On the surface that should be easy to answer: it’s abusive use of the domain name system. But as you get into the details, there are often more questions than answers. Who decides what is abusive? Who should respond when it happens? As a domain name registrar, our obligations are spelled out in the Registrar Accreditation Agreement (RAA), but although we must “take reasonable and prompt steps to investigate and respond appropriately to any reports of abuse,” (RAA 3.18.1) the RAA doesn’t provide a specific definition either of abuse or of what steps are reasonable.

    For some registries, Specification 11 of their respective Registry Agreements provides more assistance, referring to specific types of behavior as security threats: pharming, phishing, malware, and botnets. Until now, however, there has not been a consistent, common understanding of how to define abuse, meaning we haven’t been able to come to an agreement on who should respond when it happens.

    This new DNS Abuse Framework proposes a shared definition of DNS abuse, relying on the Internet & Jurisdiction Policy Network’s definitions of the four behaviors listed in the Registry Agreement plus spam (but only when spam email is used as a delivery mechanism for another type of abuse, such as malware). This Framework also considers additional types of abuse that DNS providers should respond to—even if we are not required to do so under our respective contracts. Reaching a common agreement about what constitutes DNS abuse is a crucial component of any industry-wide efforts to mitigate that abuse. 

    We encourage all Enom resellers to read through the Framework and become familiar with these types of abuse. To help, here’s a summary.

    Malware is software that is installed on a device, such as a computer or smartphone, without the owner’s consent and for malicious purposes (that’s where the “mal” comes from). This includes things like viruses or spyware.

    Botnets are networks of malware-infected computers, controlled remotely.

    Phishing is the term for a fraudulent or copycat email that tricks users into thinking it’s legitimate in order to obtain personal data or financial information such as credit card numbers.

    Pharming is the use of DNS redirection to bring Internet users to a different website than the one they intended to visit, in order to obtain personal data or financial information or install malware.

    Spam is unsolicited email; it is included in our definition of DNS abuse when it’s used as part of the delivery method for these other types of abuse, such as malware or phishing.

    As one of the collaborators of and signatories to this Framework, the Tucows family of registrars is committed to taking action when our services are used for these malicious purposes. As a community of stakeholders all seeking to provide safe and reliable Internet services, we’ve come together to find the most effective and appropriate means to mitigate these significant concerns. Since rules vary from jurisdiction to jurisdiction and there is no single global standard, we hope that this Framework helps to provide one. Having a consistent, industry-wide approach will help make responding to abuse faster and more successful, and this Framework can help those who encounter abuse online to know where to best direct their concerns so they’ll be addressed promptly.

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  • We’ve refreshed our Webmail

    June 19, 2019

    Announcement, Featured, News, Resellers, Uncategorized

     Like

    Views: 4615

    As our Custom Email service grows, we’re working to continually improve the platform while maintaining high availability.

    One essential component of our email solution is our Webmail, which is both used by Enom’s direct customers and included in the email service our reseller partners can package as part of their own lineup.

    So, we’re excited to share that we’re launching a new Webmail! Starting today, users can preview the new Webmail to get familiar with the refreshed interface before its official launch on September 5, 2019.

    What’s new?

    The new Webmail will provide a better email experience. You’ll notice improved workflows and a clean, mobile-responsive interface that makes it easier to send emails, manage contacts, organize important events, and more.

    It’s important to note that the transition to the new Webmail will NOT impact contacts lists, settings, or any other existing mailbox data. The various functionalities and features of Webmail will remain, but their look, location, and how users interact with them, will change.

    What Custom Email users need to know

    On your Webmail login screen, you’ll now find an option to “Use the Webmail Interface Preview.” Simply toggle this on and log in to use the new Webmail interface. If you have any trouble, check out our Webmail Cheat Sheet.

    Over the next few months, we encourage you to get familiar with the refreshed interface. On Sept. 5, 2019, the new Webmail will become the default experience for all users—our old Webmail will be retired.

    We’d love to hear your thoughts on the new Webmail, particularly during this “Preview” period. You’ll find a Feedback option in the sidebar menu of the new interface.

    What resellers need to know

    If you already sell Custom Email…

    The new interface offers an intuitive user experience and will NOT impact your customers’ mailbox data or your own settings or integration. That being said, there are a couple of things we recommend you do to prepare for this change:

      Update your support and marketing resources

    We’ve created a number of resources to help you out. On our Webmail Landing Page, you’ll find everything from reusable communication templates to detailed end-user guides—repurpose these materials as you see fit.

      Let your customers know about the new Webmail

    They’ll now find a “Use the Webmail Interface Preview” toggle option on their Webmail login page. Our White-Label Messaging templates can help you with your communication efforts.

      Make note of the launch timelines

    Today: your users can preview the new Webmail to get familiar with the refreshed interface.

    Sept. 5, 2019: the new Webmail will become the default experience for all users—our old Webmail will be retired.

      Let us know what you think!

    Between now and Sept. 5, our new Webmail’s official launch date, we’ll be collecting feedback to help us improve the interface. Share your thoughts

     

    If you don’t currently sell Custom Email…

    Now is a great time to add email your lineup! Custom Email has all the standard features your customers want, but it costs a lot less than other solutions on the market.

    It offers you the potential to boost revenue and customer loyalty while avoiding the resource and infrastructure costs associated with hosting your own email service. We also make migration easy.

    Want to learn more? Contact our sales team today.

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  • ICANN Updates: EPDP Phase 1 Final Report

    April 3, 2019

    Announcement, GDPR, Industry Insight

     1

    Views: 2752

    woman looks over EPDP Phase 1 Final Report

    ICANN’s Expedited Policy Development Process (EPDP) team has issued their Phase 1 Final Report, marking the end of this stage of the project. The recommendations from this Report will become mandatory as of February 29, 2020, but contracted parties (registrars and registries) are permitted to implement them sooner. We’re still determining what specific changes we’ll need to make, but here’s an overview of the expected operational impacts that you should be aware of.

    Changes to which data elements are required for ICANN-regulated TLDs

    The EPDP team has recommended that:

    • the Admin contact no longer be used at all
    • the Tech contact be entirely optional and minimized: only name, phone number, and email address.

    Needless to say, we are pleased with this outcome. For months now, Tucows has argued against the continued mandatory collection of Admin and Tech contact data, as it violates the GDPR’s requirement for data minimization. We still allow our reseller partners to pass along these data sets, but we only use them if the registry specifically requires them; if they do not, we simply hold these data on our platform and do not share them with the registry or data escrow provider.

    How is OpenSRS handling this change?

    OpenSRS will need to delete the Admin contacts we hold for existing domains, unless it’s used for a TLD where the registry contractually requires an Admin contact. Before we delete any data, however, we’ll make sure that the registries have made the required changes on their side. This will ensure that no registrations fail at the registry level due to “missing data.” An additional point to consider is that some domains registered under the 2009 RAA rules do not have any associated Registrant contact info, because at the time the domain ownership information was stored in the Admin contact fields. We’ll ensure that the domain owner information is up to date before removing any of the Admin contact data.

    What should resellers do?

    We’re doing our best to minimize any work these changes could create for resellers. Right now, our suggestion is to audit which fields you currently list as mandatory in any signup and domain update forms that you provide to your customer base. You may need to make some adjustments and be ready to implement them once the recommendations outlined above are officially required. We’ll provide plenty of notice before implementing changes on our end.  

    Changes to which data are displayed in the public Whois

    The public Whois record will continue to be mostly redacted. However, the EPDP has recommended that registrars display the registrant state and country fields. We’ll soon begin work to reflect this change in the Whois data output for all domains under our accreditation.

    Special case: publishing registrant Organization Whois data

    In theory, the Organization field holds non-personal data, so displaying it in the public Whois should not be an issue. In reality, however, the Organization field frequently does contain personal data. For this reason, the EPDP team has recommended that the Organization field should be published, but only in a way that avoids the accidental exposure of personal data.

    So, how will this be accomplished?

    Registrars have been asked to contact all existing domain owners to confirm whether or not they want their Organization info published. If the registrant opts in, the registrar can then publish the Organization data. If the registrant does not opt into publication, or does not respond at all, the data in the Organization field can either be kept on file with the registrar but redacted from the public Whois, or deleted entirely.

    What should resellers do?

    For the long-term, the EPDP team recommends a more proactive approach where a “disclosure, disclaimer or confirmation” is presented to domain owners as they enter data into the Organization field. This notice would explain both options and give the registrant the opportunity to decide if they want this information published or not. If you collect data through an online sign-up form, you may want to consider how to incorporate this notice. We’re considering how to best implement this recommendation in a way that will be clear to domain owners and represent a minimal workload for our resellers.

    Changes to which domain name contact data are shared  

    Much of the heavy lifting here has been done. As part of our initial GDPR implementation last year, we did a full audit of our TLD offerings to determine which data elements should be shared with the registry by default, as required under our contract with the registry, and which should only be shared if the domain owner gives their explicit consent to do so.

    Over the next few months, we expect to receive updated contracts from all the ICANN-accredited registries we work with. Depending on what the various registry contracts include, we may make adjustments to our data processing framework. We could end up sharing more or less data by default for specific TLDs, and may stop the collection of some “optional” data elements.

    What should resellers do?

    These adjustments will not create any work for you, the reseller, but you should be aware that some of the TLD-specific data sharing settings will be adjusted. You can always refer to Tucows’ Data Use Information page for details about the legal basis for processing the data we collect for any TLD.

    Next steps

    Hopefully, this review has left you with a good sense of what to expect over the coming months. We’ll have more updates as the EPDP team begins Phase 2 (Standard Access Model, formally referred to as the “Unified Access Model”) and works through the Implementation Review Team (IRT) process, which will turn these Phase 1 recommendations into actual policy.

    Read More

  • Tucows acquires wholesale domain registrar Ascio Technologies

    March 19, 2019

    Announcement, Industry Insight

     Like

    Views: 18261

    Earlier this morning, our parent company, Tucows Inc. released some exciting news: we’ve officially acquired Ascio Technologies, another wholesale domain registrar that, like Enom, is dedicated to supporting a growing reseller network.

    Enom and our sister brands, OpenSRS and EPAG, are thrilled to welcome Ascio to the Tucows family. The venture further solidifies Tucows’ position as the leading global wholesale domain registrar and is a natural step in expanding what we believe to be the best reseller-focused domains business in the industry.

    The Ascio acquisition not only adds 1.8 million domains under management, but a thriving network of 500 resellers that fits squarely within Tucows’ core customer profile: ISPs, web hosting companies, and website builders. The move to acquire Ascio makes sense precisely because its business is so complementary to Enom’s. It will support Tucows’ efforts to scale and leverage synergies, while remaining focused on serving a specific customer base and investing in a platform and services that benefit resellers across all Tucows wholesale brands, Enom included.

    Moving forward, it will be business as usual for all brands, Ascio included, as Tucows works to leverage the strengths of all brands to improve the business as a whole. Tucows has always been reseller-focused —  it’s in our DNA — and this acquisition, much like that of Enom itself in 2017, is a testament to Tucows’ continued commitment to, and investment in, its wholesale domains business.

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